Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
family-friendly
beachfront
dated
unclean
7.0/10
Very good
Rooms
6.8
Location
7.4
Service
7.8
Dining
6.4
Guest reviews
7.0/10
based on 5 reviews
4.5/5
based on 5010 reviews
7.6
7.6/10 based on 746 reviews
#55 of 269 hotels in Cancun based on Tripadvisor
John
United States,
April
2024
7.0/10
My stay at the hotel was overall pleasant, with clean rooms well taken care of by the housekeeping staff. The bar with pool tables offered a nice touch, and the view and facilities were great. However, there were some issues with the room booking for a family and some elements showing signs of age.
Rooms
8.0
The room was pleasant, clean, and well taken care of by the housekeeping staff. I enjoyed the great view and facilities.
Service
6.0
The service was a bit hit-and-miss. While there were some rude encounters, there were also commendable efforts like the Christmas Eve meal presentation.
Location
7.0
The location was fun, especially for kids, with a beautiful beach and a very entertaining family infinity pool. However, some areas showed signs of aging.
Dining
7.0
The dining experience had its ups and downs. While there was a wide selection of items, some dishes were disappointing due to bad planning.
Facilities
7.0
The facilities offered were sufficient, but some areas needed attention to detail and maintenance.
Scott
United Kingdom,
March
2024
5.2/10
I was really excited for our anniversary trip and chose this hotel for its great location by the beautiful beach and the fun family infinity pool. The rooms, unfortunately, were not up to par as there was filthy hair in the sinks and tubs, so we had to leave our luxury suits and didn't even end up sleeping at the property. The staff, however, was friendly and loving, always handling any stress with a smile despite long queues.
Rooms
5.0
The room we were given faced the atrium under one big roof. We had opted for a king bed setup for our special occasion, but the cleanliness issue was a major letdown.
Service
7.0
The service was very loving and friendly, with the staff even going out of their way to meet our needs with delicious morning treats like pancakes, french toast, and waffles. However, there were instances where we tried to contact them with no response.
Location
5.0
The hotel's location right in front of the beach was great for unwinding, but the property appeared dated despite being clean. We even thought about going to a different family resort for the kids' sake.
Dining
6.0
The dining options were a mix of delicious choices, but there were misses like hard sausages and strangely-tasting omelettes. The regular restaurant didn't offer anything special, and a more straightforward menu would have been preferable.
Facilities
5.0
We didn't find many notable comments about the facilities, which suggests they were average. It's a shame this aspect wasn't a standout feature during our stay.
family-friendly
dated
George
United States,
October
2023
8.0/10
The hotel is located right in front of the beach, offering a spacious and clean room that provided a sense of privacy for my family. The service was exceptional, especially Jarvin at breakfast, and the hotel organized various activities throughout the day. The dining experience was a mix of average and disappointing choices. Overall, it was a great place to unwind at the end of the day.
Rooms
9.0
The room was large, spacious, and incredibly clean, allowing ample space for my family. It was a fantastic feeling to have a bit of separation between the kids and us.
Service
8.0
The staff was warm, welcoming, and always ready to assist. Despite some shortcomings, the service on floors 2-4 was exceptional.
Location
9.0
The hotel's location right in front of the beach was fantastic for families. It was a large and uncrowded area, perfect for a relaxing holiday. The impressive ocean-front suites and restaurants added to the overall charm.
Dining
6.0
The dining options were a mix of good and disappointing choices. While some dishes were okay, the repetitive offerings and lack of variety, especially at breakfast, left much to be desired. The themed restaurant provided better selections.
Facilities
8.0
The hotel had a wide range of facilities, from room service to tours and ticket assistance, offering everything needed for a comfortable stay.
beachfront location
limited dining variety
Cecil
United Kingdom,
October
2023
7.6/10
The hotel had some ups and downs. The rooms were a bit old and not exactly like the pictures promised, but having a king bed and a spacious balcony with a sea view made it better. However, our room wasn't ready when we arrived. The service was extremely friendly, explaining everything with a smile and even bringing pancakes, french toast, or waffles every morning. The hotel's location was impressive, right in front of the beach and featuring a family infinity pool, but it showed its age in some areas. The dining experience had its highs and lows, with some dishes being mouth-watering and others not meeting expectations. The facilities overall were satisfying.
Rooms
7.0
The room was spacious with a balcony overlooking the sea.
Service
9.0
The service was very friendly and accommodating, making sure our needs were met.
Location
8.0
The location was great, with a beautiful beach right by the family infinity pool.
Dining
6.0
The dining experience had its highs and lows, some dishes were mouth-watering while others were disappointing.
Facilities
8.0
The hotel's facilities met our needs during the stay.
Calvin
United States,
September
2023
7.4/10
I had a mixed experience at this hotel. The rooms were nice and comfortable, but they were outdated and had a moldy smell. The private dining in the wine cellar was a unique touch, but I had to wait for my room to be available.
Rooms
7.0
The rooms were nice and comfortable.
Service
9.0
The service was very friendly and attentive. A special shoutout to Jarvin and the staff at breakfast and the buffet for being so welcoming.
Location
8.0
The location was great with a beautiful beach by the family infinity pool. The area was spacious and not overcrowded, but it felt a bit dated.
Dining
7.0
The dining options were generally good, but there were some issues with the quality and variety of breakfast items. However, I appreciated the organic products available.
Facilities
6.0
The facilities were adequate, but some areas like the rooms and dining could use an update for better value for money.